MH
Melissa H
1 reviews | Active since Sept 2016
10 Jun 2024, 11:00
Cannot cancel my RAIN subscription
I'm trying to cancel RAIN but no-one responds. On 6 June 2024 I phoned and logged a request. An agent was going to call back the following day but no response. I called again on 10 Jun but no-one picks up in the cancellations section (the pick up time in the sales section is quick though).
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
10 Jun 2024, 11:05Hi Melissa H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply10 Jun 2024, 11:05
Official
Hi Melissa H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MH
Melissa H's updateReviewer Update
12 Jun 2024, 20:41Hi, no one contacted me yesterday or today. I’m going overseas on Friday for a few months and so only have tomorrow left to sort this out.
MH
Melissa H's update12 Jun 2024, 20:41
Reviewer Update
Hi, no one contacted me yesterday or today. I’m going overseas on Friday for a few months and so only have tomorrow left to sort this out.
MH
Melissa H's updateReviewer Update
14 Jun 2024, 00:58Your reply above is not entirely accurate - when we spoke on the phone you assured me someone would call either within 1/2 hour or in the afternoon. No-one called. As mentioned on the phone I’m flying overseas today (14 Jan) and can no longer sort this out before I leave. I’ll be away for 6 months. Please be aware that you will now need to wait until I return to collect your rain router. Your service is really shoddy.
MH
Melissa H's update14 Jun 2024, 00:58
Reviewer Update
Your reply above is not entirely accurate - when we spoke on the phone you assured me someone would call either within 1/2 hour or in the afternoon. No-one called. As mentioned on the phone I’m flying overseas today (14 Jan) and can no longer sort this out before I leave. I’ll be away for 6 months. Please be aware that you will now need to wait until I return to collect your rain router. Your service is really shoddy.
MH
Melissa H's updateReviewer Update
14 Jun 2024, 21:30I had my phone with me and there were no missed calls. Nor did RAIN try an alternative method of contact like WhatsAoo or email. It’s no longer possible to leave the router with a neighbour however I can arrange for someone to be available at my home on Sat 22 June 2024 between 8am - 12pm. If RAIN doesn’t collect on Saturdays, this will need to wait until I return. Before settling I’ll need invoice to be sent to me - I’m not able to access any online.
MH
Melissa H's update14 Jun 2024, 21:30
Reviewer Update
I had my phone with me and there were no missed calls. Nor did RAIN try an alternative method of contact like WhatsAoo or email. It’s no longer possible to leave the router with a neighbour however I can arrange for someone to be available at my home on Sat 22 June 2024 between 8am - 12pm. If RAIN doesn’t collect on Saturdays, this will need to wait until I return. Before settling I’ll need invoice to be sent to me - I’m not able to access any online.