Cancelling Rain services

I would like rain to know my intention to cancel my subscription with them, since they dont respond to emails or pick up their phones. There used to be a lady Melissa Roberts that always seemed to be helping and somehow she managed to keep me connected - i take with the lack of responses i have been getting from rain that she may no longer be there.

I have not had a steady connection for the last month. I am unable to stay connected long enough to complete work tasks and this is not good, cant risk losing my job because of an unreliable service provider. Constant rebooting is getting tiresome to have connection for 5, 10 or 15 minutes at a time. Random increases also not appreciated, 2 increases in less than a year for interrupted services.

My account is upto date, so would appreciate it if you dont delay cancelling.

While is has been 'great' moving over to a new 5G SP.

Thanks