Cancelled without notification - Payment done but no services

Hi Rain,

You cannot cancel services without confirming that you going to do so. I received no confirmation of cancellation that is scheduled. Why did those emails not tell me that you are accepting my cancellation request and will cancel. Because of this, I didn't make alternative service provider due to the fear of you billing me and another network provider billing me.

This is such poor service. I spoke to your supervisor and reached an agreement of getting another device with a payment holiday but now your retentions team is refusing to give the payment holiday because of the lack of written confirmation of cancellation from your side,this is the only reason why I'm in this situation,if you had sent an email confirming the cancellation,I would have had a chance to contract with another service provider. I've been with you guys from 2022 but cannot even approve a payment holiday because of a fault on your processes.

Please contact me. This is the worst customer service I've ever received in my life.

No attempt to retain a loyal customer. If you cannot assist, please provide me with details for a body that governs you or a compliance officer. Otherwise give me the CEOs details I'll email him/her myself. As this is going on and if anything happens to me and I'm unable to connect toy family members or emergency assistance,Rain will be liable for my death or injury cs I'm in the dark while I'm getting these insensitive back and forth. I have been paying loyally for over 24 months but you're unable part ways with a mere R625 as a business.

Regards

The supervisor the query was escalated to advised that due to the nature of the query, he'll request the sales department to call me to process an order of another router that will be R625 instead of my original agreement of R569( Not happy with paying more but made a compromise), however I'll only pay the R1 debit order charge. Which means that the month of December was gonna be free. I mean I just paid R596 Sunday, you can't possibly want me to pay again in a space of two days. If you guys had emailed the confirmation in time,I wouldn't be in this situation. Instead you're referring to emails where you were saying you're trying to reach me,no confirmation was sent via email to give me time to make provision with another service provider.

You guys are not willing to make a compromise but I've done more than enough to meet you guys half way.

I don't know what other information you'll need,since your calls are recorded,you can find all you need on the recorded interactions.

Hi,

The router was just delivered with a blue skin instead of fuzzy peach that I ordered. You guys know how to kick someone when they are down. After all that you've put me through,the amount of data I had to buy out of pocket, only for router that came after 11 days of my complaint. It gets here with a wrong color. I need the delivery guy to bring the correct color.

I know you'll dispute so please listen to my order call and get back to me ASAP

I'm so over your bad service honestly.

I just received the peace skin color.

Thanks.

I'm still on the fence with Rain's service honestly. It took 19 days for my query to finally be resolved.

I wouldn't recommend your service to anyone. But thank you for at least responding and finally resolving this.

Regards,