CANCELLED -THEY STILL DEDUCTED.

I have been very happy with rain until now, i cancelled my subscription since they said "you can cancel anytime" they did not debit on the agreed dr orer date i then assumed everything was fine now 8 days later they decided to go into my account to debit, i want my refund and i want it today as i have another debit order that needs to run and will not damage my credit record because of you, contact me urgently.