Cancelled Sim + Device but still beign Billed - Double Charged and they won't refund

App**** for 5G device and sim 21 Oct 2021. They billed me R499 in Advance for the device + sim and data for the next month. I cancelled the device End of NOV 2021 But they billed me again R499 for November usage. Then they billed me again for December 2021 But the Device was not used at all. It was cancelled and the call agent even verified that it was cancelled and they will arrange to collect the device.

Now they sent me an email stating they cannot refund my money as they are holding it for any possible further charges on the 5G sim. What further charges when we cancelled in November and that was already paid upfront? You sent RAM courier to collect the device and sim in December 2021. But now you don't want to refund my money. Pure *****. I cannot even remove my banking details from their website which makes me thing they will charge my account again.

They owe me 2 X R499 = R998. They double charged me for November and then charged me for December unfairly and unjustly. I think all those people here who are having a similar complaint should unite and open a case of ***** and get the Lawyers to shut these fellows down. Really pathetic network and their billing is a ******** offense. They are literally *****ing our money. ********** with a big name.

Here is a copy of the email received today 31/01/2022

Hi Obeidullah

Thank you for contacting rain support

Please be advised that we acknowledge your refund request

Please note that your account is not due for refund as amount credited is allocated to avoid further charged for your 5G sim card.