RW
Rowan W
1 reviews | Active since Feb 2019
26 Jun 2023, 12:20
Cancelled Rain 5g Account But Still Being Charged
I have received really poor service from Rain. I cancelled my account months ago. Their courier didn't show up as promised on the date. I let them know via support ticket that I was LEAVING South Africa permanently. When they didn't arrive, I provided an alternative contact number and collection address for the device. Instead of contacting the person who can hand over the device, Rain has been charging my account. This cannot be legal as the cancellation was processed and Rain is at fault. No attempts to correct this via support tickets has helped. I am now in the UK and my SA bank account is going into overdraft due to Rain deductions that should not be happening.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
26 Jun 2023, 12:36Hi Rowan W
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply26 Jun 2023, 12:36
Official
Hi Rowan W
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RW
Rowan W's updateReviewer Update
26 Jun 2023, 17:13Hi there,
I left the country over a month ago, and I was debited just 2 days ago. So that doesn't make sense. Do you now have the collection address and the contact number for Kristy burden who has the device or should I share that information with you here?
I left the country over a month ago, and I was debited just 2 days ago. So that doesn't make sense. Do you now have the collection address and the contact number for Kristy burden who has the device or should I share that information with you here?
RW
Rowan W's update26 Jun 2023, 17:13
Reviewer Update
Hi there,
I left the country over a month ago, and I was debited just 2 days ago. So that doesn't make sense. Do you now have the collection address and the contact number for Kristy burden who has the device or should I share that information with you here?
I left the country over a month ago, and I was debited just 2 days ago. So that doesn't make sense. Do you now have the collection address and the contact number for Kristy burden who has the device or should I share that information with you here?
RW
Rowan W's updateReviewer Update
26 Jun 2023, 18:29The collection would need to be arranged with Kristy on +***. She stays at 9 Chelmsford road in Vredehoek but she may want you to collect from her work address if your collection day and time doesn’t fit the schedule.
RW
Rowan W's update26 Jun 2023, 18:29
Reviewer Update
The collection would need to be arranged with Kristy on +***. She stays at 9 Chelmsford road in Vredehoek but she may want you to collect from her work address if your collection day and time doesn’t fit the schedule.
RW
Rowan W's updateReviewer Update
04 Jul 2023, 13:41Hi there, I have just spoken with Kristy and she says that nobody from Rain has called to arrange the collection. Can you please advise on this? It is imperative to make contact with her as you will be collecting from a large business premises and she needs to arrange the package for your courier.
RW
Rowan W's update04 Jul 2023, 13:41
Reviewer Update
Hi there, I have just spoken with Kristy and she says that nobody from Rain has called to arrange the collection. Can you please advise on this? It is imperative to make contact with her as you will be collecting from a large business premises and she needs to arrange the package for your courier.
RW
Rowan W's updateReviewer Update
11 Jul 2023, 10:37Please note that the collection was unsuccessful as you gave the courier MY details to contact when I am no longer in the country. You are meant to give them Kristy's name and contact number. I am struggling to understand how something so simple has become the most complicated task in the world for Rain. Please can you provide a contact number and an address where the device can be dropped off with rain in Cape Town. Alternatively, can you phone kristy to make actual arrangements. My SA bank accounts have no gone into overdraft due to Rain's deductions. Will Rain be paying those fees back to me? Or will this go on until I have to take legal action?
RW
Rowan W's update11 Jul 2023, 10:37
Reviewer Update
Please note that the collection was unsuccessful as you gave the courier MY details to contact when I am no longer in the country. You are meant to give them Kristy's name and contact number. I am struggling to understand how something so simple has become the most complicated task in the world for Rain. Please can you provide a contact number and an address where the device can be dropped off with rain in Cape Town. Alternatively, can you phone kristy to make actual arrangements. My SA bank accounts have no gone into overdraft due to Rain's deductions. Will Rain be paying those fees back to me? Or will this go on until I have to take legal action?
RW
Rowan W's updateReviewer Update
20 Jul 2023, 17:36Hi, again, Kristy was in touch with Rain. Arrangements were made to collect the device from her work address, and yet the device has not been collected!!!!!!!!!
RW
Rowan W's update20 Jul 2023, 17:36
Reviewer Update
Hi, again, Kristy was in touch with Rain. Arrangements were made to collect the device from her work address, and yet the device has not been collected!!!!!!!!!