CANCELLED CONTRACT, NEXT DEBIT ORDER WENT OFF, BUT NO NETWORK WHILE PAYING FOR A SERVICE!!

I joined in July 2020, starting my payment upfront (in advance) for services. on 31 March 2024, I gave my 1 month notice (as per contract), my payment went off on 01 April 2024 (for the month of April in advance), BUT ever since I cancelled and from 1 April 2024, I had NO service/network. I put in a call back after calling the number on Tuesday 16 April (high call volumes, would you like to be called back), and ONLY today 2 DAYS LATER I get called back from RAIN INDIA! Firstly, I asked them about my network issues, they started talking about billing etc, not understanding a word the lady is saying, I asked to be transferred to her supervisor, I talked to him, and he too coulnd't understand what I am saying, and eventually said I should give him 5 minutes, and someone from SA call Centre will call me back to solve my query - with this being said - It more felt like he couldn't wait to get rid of my call just to transfer the problem to the next person.

My initial enquiry started with - I paid and I gave a month's notice - IN THAT month I am serving my notice - why do I not have any network? But I paid for it? and It sayd 1 month's notice - which I am serving. When they consultants call you, calls are recorded for quality and control purposes - but when an agent called me on 31 March 2024 (after I requested a cancellation online), she asked if I am sure cancelling - I said yes, and I explained to her why, then she explained to me, oky, you will be serving you calendar's month's notice, a payment will go off beginning April which you will pay for, your services will end by end of April. So I agreed to that, as that is what I understood too. Services till end April, serving my notice, when I give notice end of March.

The new consultant phoning me back from India, now saying diff.things like paying backwards etc only started in *** 2022 and then she said if I give notice any time in March, my service will end at the end of March (which is not what the other lady explained to me). So I asked the lady again, she should tell me why I do not have network, as I paid for a service.

Boo haa, it has been 5min since this supervisor of the consultant of India that called me, said he would get someone to call me back - and no one has called me. Pathetic service - take your money and run - make sure when you cancell you phone 10 times to make sure you cancelled, to make sure when the last debit order is and to make sure till when you will have network, as even 10 diff.consultants will tell you 10 diff.stories - and THAT IS ALSO a problem I have - no one speaks the same story. I have now recorded part of this call today - so I have my evidence - and I told them to go listen to their call THEY RECORDED, just to hear they are wrong, do your investigation - but I can bet you, by the time they get back to me - all they will do is apologise, and the month of April will be over (without me having any network) - AND I would have lost a month of using service they never provided but which I paid for!! Seems like that is how they work. STAY AWAY!!!!