MM
Marco M
1 reviews | Active since Mar 2009
01 Oct 2020, 14:24
Cancelled contract but RAIN keeps on charging me for months
I struggled for almost a month to cancel my contract with RAIN 5G because RAIN has NO WAY for customers to contact them. Finally I succeeded (so I thought) and they picked up the 5G modem. They have continued to charge me R1000/month for two months since I cancelled the contract, and the contract still shows as active on the RAIN website. As usual - there is no way to contact the company directly and I rely on HelloPeter and the MyBroadband Forum to get RAIN's attention. This is shocking - and very likely ******* behaviour on the part of RAIN.
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Replies (1)Rain's replyOfficial
01 Oct 2020, 15:17Hi Marco
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply01 Oct 2020, 15:17
Official
Hi Marco
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
