“Cancelled” but debited

Item: Rain
Rating: 1
Author: Kgaugelo M

The account was cancelled in January 2025 and the router was collected, but we have been now billed for the second time and are due for a refund of R1,138.00 post the supposed cancellation. Why we are billed for a service we are not using is beyond me

Helpful (0)

Replies (3)

Rain's replyOfficial

25 Feb 2025, 12:36

Hi Kgaugelo,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply25 Feb 2025, 12:36

Official

Hi Kgaugelo,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Kgaugelo M's updateReviewer Update

26 Feb 2025, 08:11

Hi,

The email has been sent, please advise on the cancellation status, so that we don’t get billed for March

Kgaugelo M's update26 Feb 2025, 08:11

Reviewer Update

Hi,

The email has been sent, please advise on the cancellation status, so that we don’t get billed for March

Kgaugelo M's updateReviewer Update

26 Feb 2025, 09:40

Hi, The router was was already collected on the 5th of February 2025

Kgaugelo M's update26 Feb 2025, 09:40

Reviewer Update

Hi, The router was was already collected on the 5th of February 2025