JI
Joshua I
1 reviews | Active since Apr 2025
26 Apr 2025, 08:38
Cancellations!!! There is no Customer Service!!!
Cancellations!!! There is no Customer Service!!! I've been trying to cancel the subscription since April 5th, but nothing has happened. I tried to submit a query through the app, but no agent responded. Meanwhile, they've attempted to debit my account four times. And my bank charges me for each declined transaction, which is really annoying. There is no customer service anymore.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
26 Apr 2025, 10:02Hi Joshua,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply26 Apr 2025, 10:02
Official
Hi Joshua,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JI
Joshua I's updateReviewer Update
26 Apr 2025, 13:35Okay, I appreciate it. But you charged me R178.50 before March 20th. This was the initial amount shown on my app before I paid on March 17th; I have a bank statement. I cancelled on April 4th, before the 20th of April. So, how come I was charged R386.75 when I was told to pay R178.50 by March 20th?
JI
Joshua I's update26 Apr 2025, 13:35
Reviewer Update
Okay, I appreciate it. But you charged me R178.50 before March 20th. This was the initial amount shown on my app before I paid on March 17th; I have a bank statement. I cancelled on April 4th, before the 20th of April. So, how come I was charged R386.75 when I was told to pay R178.50 by March 20th?
JI
Joshua I's updateReviewer Update
05 May 2025, 11:11Hi. I want to know why I am charged R981.75 after I cancelled my subscription. You told me that I was owing R386.75 which I did try to save up after many expenses. Now that I want to pay the money, it showing R981.75. This is absurd and messed up. I want to talk to an agent or someone needs to call me back because what the hell is this. How did R386.75 became R981.75 under a few days even after I cancelled and the network doesn't work??????????
JI
Joshua I's update05 May 2025, 11:11
Reviewer Update
Hi. I want to know why I am charged R981.75 after I cancelled my subscription. You told me that I was owing R386.75 which I did try to save up after many expenses. Now that I want to pay the money, it showing R981.75. This is absurd and messed up. I want to talk to an agent or someone needs to call me back because what the hell is this. How did R386.75 became R981.75 under a few days even after I cancelled and the network doesn't work??????????
JI
Joshua I's updateReviewer Update
05 May 2025, 11:20No customer service. If I try to call an agent, can't even find a number on the website to call. If I fill a complaint, no one gets back to me even though after claiming someone will assist me.
List of messages you sent:
1. "We will be in touch to further assist"
2. "Kindly note that your services are canceled, and the R386.75 that we are trying to debit was due on the 20th of March, instead of paying 595.00 as per the retention discount, it needs to be settled. We will be in touch to collect the router."
So I want to know why I am charged R981.75 after claiming my services are canceled, and why nobody has gotten in touch with me after claiming someone will??????
List of messages you sent:
1. "We will be in touch to further assist"
2. "Kindly note that your services are canceled, and the R386.75 that we are trying to debit was due on the 20th of March, instead of paying 595.00 as per the retention discount, it needs to be settled. We will be in touch to collect the router."
So I want to know why I am charged R981.75 after claiming my services are canceled, and why nobody has gotten in touch with me after claiming someone will??????
JI
Joshua I's update05 May 2025, 11:20
Reviewer Update
No customer service. If I try to call an agent, can't even find a number on the website to call. If I fill a complaint, no one gets back to me even though after claiming someone will assist me.
List of messages you sent:
1. "We will be in touch to further assist"
2. "Kindly note that your services are canceled, and the R386.75 that we are trying to debit was due on the 20th of March, instead of paying 595.00 as per the retention discount, it needs to be settled. We will be in touch to collect the router."
So I want to know why I am charged R981.75 after claiming my services are canceled, and why nobody has gotten in touch with me after claiming someone will??????
List of messages you sent:
1. "We will be in touch to further assist"
2. "Kindly note that your services are canceled, and the R386.75 that we are trying to debit was due on the 20th of March, instead of paying 595.00 as per the retention discount, it needs to be settled. We will be in touch to collect the router."
So I want to know why I am charged R981.75 after claiming my services are canceled, and why nobody has gotten in touch with me after claiming someone will??????