CANCELLATION REQUESTED BUT NO ASSISTANCE AND STILL TRYING TO DEDUCT PAYMENT!

We have been with Rain for a few years now, however the last couple of months we have been struggling with our internet connection so we decided to install fiber. We tried to cancel our rain via the website & the app and also tried to call the 081 number on their website, but was not able to get a hold of someone. After numerous attempts I sent an email via their support portal requesting for cancellation. I received an email with a reference number confirming they received my request and someone will be in contact shortly. No one came in contact. I sent a request through again, same story got an email confirming my request. Now I also have to say even after trying to cancel our rain they are trying to deduct a payment. My husband got a call from them regarding the miss payment and he said to the person that we requested for a cancellation, however they had no record of the request. They said that they will call them back, however never did. I sent an email again to *** and got no reply. Today FINALLY I got a hold of them via phone, however the consultant refused to assist because the account is on my husbands name. He gave them a call, but now every time he calls it just says that our account is arrears and before we can be assisted we have to pay the arrear amount and that they will send a link. How the hell are you supposed to get any service and get your subscription cancelled. Their website says that "you can cancel anytime", that is nonsense. We have been struggling for more than a week to get them cancelled and now they want to deduct monies for a service we are not using. When I got the rain I had to pay immediately, and was told that you pay in the beginning of a month for that months use, now we have tried to cancel before the new month started and have not used the service but every morning they try to deduct the payment and there is no monies in the account so we are also now paying penalty. I would really like if someone can contact us and CANCEL this. I would never in my life again make use of Rain!