Cancellation Request not actioned!

I am not one to complain, but I literally created an account on HelloPeter simply to complain about something similar to what I see others have an issue with.

***4: Ticket from the 19th of March. I was only called about two weeks ago for this ticket. To which the consultant spoke about my cancellation request. That call came on the 16th of April by the way.

***6: Another ticket for the cancellation request. This is on the 13th of April. This also was the reference number given to me by the consultant who called on the 16th of April.

***8; ***2; ***2: These are tickets I logged today.

Here are the issues I have here:

I have been debited for the last two months after my initial cancellation request. Solution is simple: I want my money back. It is not my problem that my cancellation request is actioned long after I complained.

Secondly, The agent I spoke to on the 16th of April, mentioned that you have to come and fetch the router. Had this been actioned accordingly, I would have still been available to give back this router. Now keep in mind that the whole reason I requested to cancel Rain was because I was moving away. Now what must happen with this router? I cannot wait until you decide a convenient time to come and fetch it. I also have commitments.

I will admit, I never had issues with Rain in terms of coverage. Everything worked smoothly so I will not fault you for that. However, the fact that it is difficult to speak to an individual and always get AI responses via your "ask Rain" feature, is a problem for me. Now we are here, on HelloPeter when all this could have been avoided.

This was poor service and I am highly disappointed. It's sad that I have to land here to get a response as I see you are very quick to respond to complaints here...