Cancellation Request

I have been trying to cancel my subscription from the 1 Decemeber 2023 and I have been trying to call the call centre but never getting through to anyone, I have numerous times and have been sent reference numbers on email that one of their consultants will call me back. On the 15th of Jan 2024 I finally got through to someone who said that they will escalate the cancellation request to the correct department and I will be contacted "Thank you for contacting rain. Regarding your service cancelation query, we are sorry for the inconvenience caused.

As we discussed on the call, your issue has been highlighted to the relevant team. Our team will look into the issue and resolve it as soon as possible.

For further assistance, feel free to contact us.

Cheers,

rain South Africa

Reference Number: ***5"

After few days of no feedback for daya on end I called on the 25th of January and I was answered by a arrogant consultant named Parpha that I will need to pay 1181 before I cancel my subscription and lies that he cannot find any of my previous enquiry numbers under my account, where else all the other consultants had found the numbers I provided, so I don't know who is lying.

I didnt know that you need to jump through hoops to get a subscription cancelled in due time