Cancellation Request

My name is Nothando Maphumulo and I have been facing difficulties regarding my cancellation of Rain since July 2022, I believe we pay for Rain services in advance therefore we last used their Wifi on the 29th July 2022 which was paid for in the beginning of July and been trying to cancel on their website with no success and even wrote to their support on my home page but couldn’t post because I was not getting the submit button after typing my issue. There’s a time where I received an email saying I will receive assistance soon regarding my cancellation but still nothing however the amount owing keeps escalating and I don’t understand why because logic is on a month to month contract once you don’t get payment from your client the account should be closed or suspended to stop payment from escalating yet there’s no service being provided to the client so how do we pay for wifi we didn’t use since July like what are the invoices for and creating charges in our bank account by continuously trying to bill on a daily basis, do you even consider how much charges are those per week that you’re causing on my account. I am not happy at all with this issue considering the long time I have been with Rain.