Cancellation & Reconnection

On 31 July 2023, I logged in to MyRain and selected to cancel, not knowing it will be processed on the same day. My intention was to cancel for the end of August (based on my normal reference of companies requiring 1-month notice.

When I realized I do not have a connection on the morning of the 1st of August, I contact Rain and spoke to an agent, who ended up putting me through to a Supervisor (I was told it is his manager) by the name of Shushan Kuma. Shushan told me that they generally do not reconnect when the client requested cancellation, but seeing as I did it due to my lack of knowledge, they will reconnect. I was told that I will receive a notification when I am reconnected.

I called again on the 2nd of August at 12:58 because I have not received further communication. I spoke to Shushan who informed me that he will follow up, and that he confirms that I will have connection again.

On the 3rd of August I phoned again at 12:31 due to no further communication. I was not able to speak to Shushan and was told he will phone me back. At 16:18 Shushan phoned to tell me that he will follow up again and that I will be reconnected in a short while. At 18:02 I phoned again as I did not have connection. Shushan was not available and I was told he will phone me back.

On 4 August I phoned at 14:10 because I still do not have connection, and I have not heard from Shushan. I was told that it will be escalated and he will phone me back. I did not receive a call.

I phone again on the 8th of August and the agent told me that he can see the request to reconnect on my account, but that I cannot be reconnected because I canceled. I explained the situation and he said that he will escalate it to his own Supervisor who will phone me back.

Today is the 15th of August and I have still not received a call, and I still do not have connection. I am extremely frustrated and will never use Rain again. I have also told my whole my family of this as well as my colleagues.

I would like to reconnected until 31 August 2023 please.