Cancellation Payment for a non activated Sim Card.

Hellopeter I seem to be not so lucky with these mobile Internet companies lately.

Can Rain please explain to me how is it they make me pay a sum of R116,13 cancellation fee for a SIM card bought 2019,Never activated ever and never used,now this information I didn’t know got it through a phone conversation with one of their agents,the lady confirmed that she sees on their system that the Sim was never activated nor used,however because I was desperate then and urgently needed to have that Sim cancelled I paid but queried with Rain immediately after the payment and cancellation but they never responded to date,that was October 19/2021.

Now yesterday in Bryanston a Rain purchase was made on my Account,an Internet bought for a R104 fee and another for a fee of R91 I find that strange paying all these fees for an internet and a sim that was never activated,how is it even showing as an active ISP on their system when it was never activated in the first place,someone is just not doing their job properly,Can Rain respond to this explain and refund all my money because really this I don’t understand and it’s just upsetting.