LJ
Lisa J
1 reviews | Active since Mar 2014
25 Nov 2022, 08:46
Cancellation of Rain Subscription
I logged a call on the 13 Nov 2022 to cancel my sister Rain subscription to date no one from Rain had called me to get this sorted . Logged an incident on their website no joy. Incident numbers: #*** and #*** . Called their customer care no. *** held for over 30mins no answer. Service can be really pathetic.
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
25 Nov 2022, 09:42Hi Lisa.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply25 Nov 2022, 09:42
Official
Hi Lisa.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
LJ
Lisa J's updateReviewer Update
25 Nov 2022, 10:34Good day
I would appreciate feedback before my next debit off run on the 1 Dec. My sister and family have relocated and do not need this service anymore.
Regards
Lisa
I would appreciate feedback before my next debit off run on the 1 Dec. My sister and family have relocated and do not need this service anymore.
Regards
Lisa
LJ
Lisa J's update25 Nov 2022, 10:34
Reviewer Update
Good day
I would appreciate feedback before my next debit off run on the 1 Dec. My sister and family have relocated and do not need this service anymore.
Regards
Lisa
I would appreciate feedback before my next debit off run on the 1 Dec. My sister and family have relocated and do not need this service anymore.
Regards
Lisa
Rain's replyOfficial
25 Nov 2022, 11:15Please advise if the cancellation is an immediate one or a scheduled cancellation for end of the month
Please provide me with the address for the collection of the router and sim card
Please provide me with the address for the collection of the router and sim card
Rain's reply25 Nov 2022, 11:15
Official
Please advise if the cancellation is an immediate one or a scheduled cancellation for end of the month
Please provide me with the address for the collection of the router and sim card
Please provide me with the address for the collection of the router and sim card
LJ
Lisa J's updateReviewer Update
25 Nov 2022, 11:22Hello,
As per incident logged we have already paid for Nov. Cancellation should be effective from the 1 Dec 2022. House address is : 2 Page Avenue Edenvale , Johannesburg 1609. Thanks
As per incident logged we have already paid for Nov. Cancellation should be effective from the 1 Dec 2022. House address is : 2 Page Avenue Edenvale , Johannesburg 1609. Thanks
LJ
Lisa J's update25 Nov 2022, 11:22
Reviewer Update
Hello,
As per incident logged we have already paid for Nov. Cancellation should be effective from the 1 Dec 2022. House address is : 2 Page Avenue Edenvale , Johannesburg 1609. Thanks
As per incident logged we have already paid for Nov. Cancellation should be effective from the 1 Dec 2022. House address is : 2 Page Avenue Edenvale , Johannesburg 1609. Thanks
Rain's replyOfficial
25 Nov 2022, 12:58The payment you made today was for October's invoices, your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month and are due in the next month on your set payment date.
Rain's reply25 Nov 2022, 12:58
Official
The payment you made today was for October's invoices, your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month and are due in the next month on your set payment date.
LJ
Lisa J's updateReviewer Update
25 Nov 2022, 20:48Noted can you then confirm that for the 1 Dec we will not be billed any costs and we are terminating this service due to relocation.
Regards
Lisa
Regards
Lisa
LJ
Lisa J's update25 Nov 2022, 20:48
Reviewer Update
Noted can you then confirm that for the 1 Dec we will not be billed any costs and we are terminating this service due to relocation.
Regards
Lisa
Regards
Lisa
LJ
Lisa J's updateReviewer Update
26 Nov 2022, 06:39Morning RAIN
Note the router at my sister place is there own. They are not on 5G but 4G. Please check your records such detail should be on your system if you provided a router or not. Can you also confirm that services will be deactivated on the 1 Dec and no debit order will be run off my sister bank acc.
Thanks
Note the router at my sister place is there own. They are not on 5G but 4G. Please check your records such detail should be on your system if you provided a router or not. Can you also confirm that services will be deactivated on the 1 Dec and no debit order will be run off my sister bank acc.
Thanks
LJ
Lisa J's update26 Nov 2022, 06:39
Reviewer Update
Morning RAIN
Note the router at my sister place is there own. They are not on 5G but 4G. Please check your records such detail should be on your system if you provided a router or not. Can you also confirm that services will be deactivated on the 1 Dec and no debit order will be run off my sister bank acc.
Thanks
Note the router at my sister place is there own. They are not on 5G but 4G. Please check your records such detail should be on your system if you provided a router or not. Can you also confirm that services will be deactivated on the 1 Dec and no debit order will be run off my sister bank acc.
Thanks
LJ
Lisa J's updateReviewer Update
26 Nov 2022, 21:33I cannot understand why l am paying for a service l won’t need. My sister has relocated and no one will be using this WiFi. Upon sign up with RAIN you service noted that immediate cancellation and now these back and forth stories . It seems we not getting anywhere here and l will have to block rain from debiting the account. I will advice my sister on this
LJ
Lisa J's update26 Nov 2022, 21:33
Reviewer Update
I cannot understand why l am paying for a service l won’t need. My sister has relocated and no one will be using this WiFi. Upon sign up with RAIN you service noted that immediate cancellation and now these back and forth stories . It seems we not getting anywhere here and l will have to block rain from debiting the account. I will advice my sister on this
LJ
Lisa J's updateReviewer Update
27 Nov 2022, 19:41Good Day
Please proceed with immediate cancellation on my sister WiFi account . They have relocated to the UK . Can u confirm pro-data for these days that you want to bill on the 25 Dec? Is it possible to get these days paid off on the 1 Dec 2022?
Please proceed with immediate cancellation on my sister WiFi account . They have relocated to the UK . Can u confirm pro-data for these days that you want to bill on the 25 Dec? Is it possible to get these days paid off on the 1 Dec 2022?
LJ
Lisa J's update27 Nov 2022, 19:41
Reviewer Update
Good Day
Please proceed with immediate cancellation on my sister WiFi account . They have relocated to the UK . Can u confirm pro-data for these days that you want to bill on the 25 Dec? Is it possible to get these days paid off on the 1 Dec 2022?
Please proceed with immediate cancellation on my sister WiFi account . They have relocated to the UK . Can u confirm pro-data for these days that you want to bill on the 25 Dec? Is it possible to get these days paid off on the 1 Dec 2022?