Cancellation of my contract

Rain has been terrible and have asked for cancellations for multiple times however my requests have not been taken seriously. Cancellation was supposed to be done on the 9th of Jan 2023 but no one is cancelling. Have reference numbers and empty promises, all they know is to debit my account. How do you expect me to pay for 2 telecommunications 3 months in a row because you are not cancelling. This is not acceptable- last reference number ***