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wilhelm B

1 reviews | Active since Feb 2025

01 May 2025, 11:06

Cancellation! No Communication! Don't reply to support tickets.

I am beyond frustrated, I have asked the bot on the site for rain to call me back and to answer my cancellation mail multiple times with no reply for more than a week now! Debit order deducted, seems that's all that is working with no communication.

How hard is it to call a client back? I cancelled in my profile as well, but after 1 week I have no communication or reply as to when courier is going to come and collect the router.

TERRIBLE! Honestly, this is exactly why I moved to Fibre instead.

0
Replies (4)
wB
wilhelm B's update01 May 2025, 11:08
Reviewer Update
Just for clarity, I sent support mails directly as well. The bot can notify support as well. Both these methods, you get zero response.
Rain
Rain's reply01 May 2025, 12:00
Official
Hey Wilhelm B,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
wB
wilhelm B's update01 May 2025, 12:02
Reviewer Update
Thank You, I will be more than happy to remove my review if you can get back to me to when the router will be collected as I have asked in multiple emails. I am home everyday, just need a time please.

It's sad that I had to go leave a 1-star review to get a reply.
Please give me a call if possible.
wB
wilhelm B's update05 May 2025, 11:47
Reviewer Update
STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!!

I phoned rain again this morning, they advised me to phone CCD couriers to find out when the router will be collected and guess what??? CCD does not have any info on record to come and collect the router from me?

TERRIBLE TERRIBLE SERVICE!! THIS IS EXACTLY WHY I CANCELLED RAIN AND WILL NEVER EVER GO BACK TO THEM. WHY TELL ME TO PHONE COURIERS IF THEY ARE NO EVEN AWARE OF COLLECTING?

Is my account even cancelled? I WILL TAKE THIS FURTHER IF YOU GUYS DEBIT ME AGAIN THIS MONTH.
SORT OUT THE COURIER TO COLLECT PLEASE.

Below are private replies as evidence:


Rain’s reply01 May 2025 at 12:03Hey Wilhelm B,

Please be advised, we would like to assist with the cancellation request, please provide us with your full physical collection address via message and once provided, we will be in touch to assist with an immediate cancellation.

Regards,
rain.Rain’s reply01 May 2025 at 12:15Hey Wilhelm B,

Please be advised, we would like to assist with the cancellation request, please provide us with your full physical collection address via message and once provided, we will be in touch to assist with an immediate cancellation.

Regards,
rain.Hey Wilhelm B,

Please be advised, we would like to assist with the cancellation request, please provide us with your full physical collection address via message and once provided, we will be in touch to assist with an immediate cancellation.

Regards,
rain.wilhelm B’s reply01 May 2025 at 12:185 Zambesi Street, Kuilsrivier, 7580
BrantwoodRain’s reply01 May 2025 at 12:54Hi Willhelm,

Thank you for the address, we have escalated for the router to be collected.

Regards,
rain.wilhelm B’s reply01 May 2025 at 13:21Will you please advise which date and time? Not today, tomorrow or any other day is fine.Rain’s reply01 May 2025 at 13:50Hi Willhelm,

Please be advised that the collections courier team will be in contact to arrange for a day and time to come out and collect the device.

Regards,
rain.