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Bilal P

1 reviews | Active since May 2014

06 Jan 2023, 17:41

Cancellation Nightmares

#*** - rain billing support This is the reference number I received on the 2 December 2022 upon requesting cancelation of my service. I responded to the mail on the 19 Dec 2022 as per the instruction on the generic reply received as I have heard nothing from Rain. I responded to the mail again on the 5 Jan 2023 and have still not received any communication. Please cancel my line as per the original instruction on the 2 December 2022.

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Replies (4)
BP
Bilal P's update06 Jan 2023, 17:45
Reviewer Update
My reference number is showing up as **** , appearing as profanity in my review opening line , @ Hellopeter please fix this ?
Rain
Rain's reply06 Jan 2023, 17:51
Official

 Hi Bilal 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
BP
Bilal P's update09 Feb 2023, 19:51
Reviewer Update
I have requested the cancelation on the 2nd of December on the rain portal and subsequently sent the below mail


I then sent an email follow up on the 19 December 2022 to :
***

I logged a request for cancellation and have not received feedback , just this email to say help is on its way.

I have neither received the help mentioned nor a phone call or written communication on my query.

Please contact me urgently as I have not used the Rain service from the 12 December 2022 and would like to cancel it.

I sent another mail on the 5th January and got a generic response as per above

I’m still awaiting confirmation of my cancelation request from Friday the 2nd of December.

I will be cancelling my debit order immediately, please take this as final confirmation of my cancellation request.

I have been ultra patient up to now , but will have to escalate if I do not get a response on this mail asap.


I would like to understand why I have not been contacted telephonically since my request for cancelation ?
I was contacted for the initiation of this service telephonically.

I have been debited for the full month of December even though I informed Rain that i had stopped using the service on the 12 of December.

I would like the courtesy of a phone call as I received one when Rain wanted me to sign up.

I have left my number on email.

I have only received generic responses to my request thus far.








BP
Bilal P's update06 Mar 2023, 21:31
Reviewer Update
Hi , I was promised a refund for the month of January , router was collected on the 13th February.
The debit order used to run promptly yet the refund has not been paid as yet.
Please advise on the delay this time ?