Cancellation is a nightmare.

Canceling is a nightmare. I called rain on the 4th of April to cancel as I had no source of income anymore. The gentleman I spoke to told me since it's the 4th cancelation would mean I would have to pay for those 4 days since the debit order for end of the month was for March. I understood and he told me it would take a few days. I believe he said something about checking my emails to see how much I owe and I'd pay instead of debit order and I agreed. No email recieved till this day and since I was paying for someone else I wasn't aware it was still on until later. Now money was debited this month and I explained I can't continue with the wifi as I'm unemployed. Today I called a nice lady was on the phone and she helped me cancel but I have to pay end of the month again with no income. HOW do I do that with no money. I asked where to take my complaints there's nowhere to complain and today apparently they have no record of my call on the 4th of April, which we all know is a lie as calls are recorded. I need this rectified ASAP food is being taken out of my mouth..