Cancellation failure and refund mess

I signed up for two packages at the end of January 2021 in error (I picked up a sim and wanted to just activate the one I bought)

I immediately cancelled the erroneous one by logging a ticket

A few day after I determined that the speed I was getting was not sufficient for my work from home scenario. I asked for all my services to be cancelled on the 2nd of February and for a refund of both accounts. Ticket number ***

Only after logging another ticket on the 17th of February did someone wake up at Rain. I quickly got a sms stating that its only now been cancelled and my final account will be calculated. This is utter BS as I asked for the cancellation at the start february within 7 days of signing up initially.

I STILL dont have a refund paid to me and my mails are being ignored

I will never recommend or use RAIN ever again

Please refund me before I take this to court as this is a severe transgression of the Consumer Protection Act