Cancellation

This is the worse company ever, i called for cancellation after they have taken money form my account of which i lost connection for May, i tried to call for connection and they was no help. I have decided to cancel since i have paid for month i didnt get any connection from. They didnt cancel instead they have taken money again from my account i tried to call the cancellation department again no one is picking up. I dont thin i will get ny refund from them they way they are so unprofessional.