Cancellation and refund never done.
I am so digusted in the service I have received. I had a 5G contract with Rain, I moved house and the area I was in never had 5G coverage. I called in to their contact centre in Nov 2021 to advise of my issue and I had cancelled the contract on their website. Since November nothing was done, my account was still being debitted up until the month of March. I had to call in twice since November to do the same thing and cancel my contract for the third time. I was advised all my premiums would be refunded from the date of first cancellation. Guess what? Rain ended up cancelling effective April.... so no refund has to be paid. I then called in again two weeks ago and was advised all will be sort. Up until now, nothing has transpired. I don't even expect a reply on this review as I will be told the same thing that was told to everybody else "we apologise for your bad experience, we are currently working on it. RAIN is just a bunch of ********* ******* who lies, cheats and *****s. I would never recommend/ suggest RAIN to anyone unless you are willing to be cheated, to support my decision go check the terrible reviews from others.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
