LV
Loretta V

1 reviews | Active since Aug 2021

05 Feb 2026, 08:31

Cancellation

My references ***1 , ***0 , ***4. Look at these dates and reimburse me now! I am very frustrated with your company. For more than a year I have called and emailed to cancel this and I keep getting told it will be canceled but still get daily debit orders on the bank account linked to it and now I am always in the red with the bank due to insufficient funds and returned debit order fees. I want this canceled immediately and also reimburse me for all the debit order declined fees. It's ridiculous I spoke to an agent not so long ago to confirm the cancellation and it was confirmed. Yet two debit orders went off today. I want it all back now! Name Loretta Venter, ID ***, Cell *** ,email *** . Your agents are rude and ***********! Employ south Africa agents who need the work and maybe the job will get done! Renz is rude and Gizelle is ***********!

0
Replies (3)
Rain
Rain's reply05 Feb 2026, 13:23
Official
Hi Loretta 

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.
LV
Loretta V's update05 Feb 2026, 16:13
Reviewer Update
I want my money back today! Its not my fault it should have been closed months ago. Reimburse me today . I am not happy
LV
Loretta V's update08 Feb 2026, 19:30
Reviewer Update
No, I called before that aswell to cancel and was advised that it would be canceled. I have not had use of the service for a year and now I mist pay ??? I can not afford rain and that is why I cancelled it last year already. I want my money back asap