Cancellation

I lost my job February then 31st March 2025 I sent a cancellation request no one called then I sent another request on 2nd April 2025 still no one called I ended up sending 6 cancellation request still no one has responded and the cancellation is showing on my profile however, you don’t want to come and collect the router and you are still charging me even though I have cancelled. I called several times but when I call they keep on saying someone will call but the one people calling they want me to pay for something I am not using. Every time when I call you always say you will send someone to come and collect the router.

Please come take your router and stop billing me for something I haven’t been using since 31st of March.