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PRINCESS M

1 reviews | Active since Oct 2021

08 Oct 2021, 09:47

Canceled wrong simcard

I'm not one for complaints or bickering but this is by far the most horrible service I have yet to receive the level of incompetence from the agents is astonishing... I'm actually thinking of canceling everything it's not worth it. Extremely disappointed

0
Replies (9)
Rain
Rain's reply08 Oct 2021, 10:07
Official
Good day  Kindly accept my apology for the inconvenience caused. Please advise if you want to cancel the 4G sim card ? Kind Regards Rain

Best regards,

PM
PRINCESS M's update08 Oct 2021, 10:17
Reviewer Update
Initially I wanted the 4g canceled not the 5g and you're agents botched it to by canceling the wrong simcard fix That!!!!!
PM
PRINCESS M's update08 Oct 2021, 10:19
Reviewer Update
I paid upfront for the 5g with the exception of paying pro rata for the 4g until the 5g sim was activated 
PM
PRINCESS M's update08 Oct 2021, 11:20
Reviewer Update
What's the progress? 
Rain
Rain's reply08 Oct 2021, 14:28
Official
Reinstate completed 

Please reboot and test that all is well 

Best regards,

PM
PRINCESS M's update08 Oct 2021, 14:45
Reviewer Update
Thank you
Rain
Rain's reply08 Oct 2021, 14:47
Official
Let me know how it goes so  that i can cancel the correct sim

Best regards,

PM
PRINCESS M's update08 Oct 2021, 16:28
Reviewer Update
4g is canceled I checked it now how much will I pay for the 4g pro rata 
Rain
Rain's reply13 Oct 2021, 16:24
Official
Hi

Please note that you will be charged R418.52

Best regards,