MM
Mpatsane M
1 reviews | Active since Oct 2013
04 Sept 2026, 14:07
CANCELED CONTRACT BUT KEEP ON DEBITING
I have canceled my contract with Rain on the 09th of June and they disconnected my services on the 25th of June. They collected their Router on the 2nd of July. I have paid my May bill on the 25 and the June bill was paid on the 25th of July. Now they are sending me endless Watsaap messages and smses to pay my outstanding amount which I have settled. They also keep on debiting only to find that there is insufficient funds in my account and the bank charges me for that. I tried to reach out but to no avail. Please cancel your contract and stop debiting my bank account.
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Replies (2)
Rain's replyOfficial
04 Sept 2026, 14:36Hi Mpatsane,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Rain's reply04 Sept 2026, 14:36
Official
Hi Mpatsane,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your billing enquiry and will reach out with an update.
Regards,
rain.
MM
Mpatsane M's updateReviewer Update
08 Sept 2026, 11:34They debited my account on the 25th July which is covering for June. I was supposed to pay on the 25th of June of which I did not have money to pay. And the service was cut off on the 25th of June after so many attempts to debit my account. Even now I'm still getting the messages to settle the outstanding amount. Please check and confirm with me
MM
Mpatsane M's update08 Sept 2026, 11:34
Reviewer Update
They debited my account on the 25th July which is covering for June. I was supposed to pay on the 25th of June of which I did not have money to pay. And the service was cut off on the 25th of June after so many attempts to debit my account. Even now I'm still getting the messages to settle the outstanding amount. Please check and confirm with me