Cancelation service

Calling and canceling a service with rain is absolutely pathetic!!!

I UPGRADED TO THE NEW RAIN 1 101 and I was Promised that my old Contract would be canceled within 24 hours from the 1st of December and when I phoned again this morning the 5th of December to ask why it was not canceled the attendant pretended to hand the phone over to his supervisor but it was himself trying to pull the wool over my eyes. WHAT MUST A PERSON DO TO CANCEL AN OLD CONTRACT, I have been a loyal customer of Rain for a long time now and this service is unacceptable. you log service calls but NO BODY phones you back. I spent more than R500 on air time to get hold of them and every call center operator spins you the same story. " We will escalate.... this is the only sentence they know. I NEED MY OLD CONTRACT CANCELED AND PROOF THEREOF SENT TO ME. Hi Michiel,

Thank you for contacting rain regarding your cancellation.

As per our telephone conversation, we have escalated the matter to the relevant team to cancel your plan MSISDN

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Cheers rain South Africa

Reference Number: ***9