EH
Eugene H
1 reviews | Active since Jun 2019
15 Dec 2021, 16:11
Cancelation of service not Don on 29 September 2021
I canceled my services with Rain telephonically on 29 September 2021. The consultant could not provide me with a reference number for my call and assured me that my services has been canceled. Today, 15 December 2021, I was build twice. I called again explaining that I was unable to canceled my services online on 29 September 2021 and requested the agent who assisted me to cancel my services immediately. I also could canceled same online. I would like for my money to be refunded as I do have Fibre and are happy same.
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Replies (4)EH
Eugene H's updateReviewer Update
15 Dec 2021, 16:39The service was suspended, for what I understand you first pay and then use and if you don't pay than the service will be suspended until next payment etc... My complained is that I canceled the service on 29 September telephonically, the consultant never provided me with a reference number when I asked for one... Today again I was not provided with a reference number... We don't have time to keep on requesting the same stuff time and time again and sometimes we forget to follow up because one will explain to one of your agents and than they will transfer one after using up a lot of airtime etc... I want my whole money refunded because I did my bit and I took it that the service were canceled but were never done.
EH
Eugene H's update15 Dec 2021, 16:39
Reviewer Update
The service was suspended, for what I understand you first pay and then use and if you don't pay than the service will be suspended until next payment etc... My complained is that I canceled the service on 29 September telephonically, the consultant never provided me with a reference number when I asked for one... Today again I was not provided with a reference number... We don't have time to keep on requesting the same stuff time and time again and sometimes we forget to follow up because one will explain to one of your agents and than they will transfer one after using up a lot of airtime etc... I want my whole money refunded because I did my bit and I took it that the service were canceled but were never done.
EH
Eugene H's updateReviewer Update
15 Dec 2021, 18:37I don't understand... You advertise no contracts etc and you can cancel at anytime... You contact centre agents were ****en incompetend and never canceled my sim as well as the service... I paid go October and the sim was still active. To bill me for November whilst my service were suspended is not just wrong but also ********* becausetge line were suspended. And again today I was billed R478 for December... Please, reimburse my ****en money today still and I want my account suspended immediately. I want both payments reversed... Your call centre agents are so loud in the background and talk they own private business whilst busy listening to me... No wonder my service were never canceled as per my request on 29 September 2021. It makes me wonder if my call were even recorded.
I need a resolution asap or else I will have to escalate the matter.
Regards
I need a resolution asap or else I will have to escalate the matter.
Regards
EH
Eugene H's update15 Dec 2021, 18:37
Reviewer Update
I don't understand... You advertise no contracts etc and you can cancel at anytime... You contact centre agents were ****en incompetend and never canceled my sim as well as the service... I paid go October and the sim was still active. To bill me for November whilst my service were suspended is not just wrong but also ********* becausetge line were suspended. And again today I was billed R478 for December... Please, reimburse my ****en money today still and I want my account suspended immediately. I want both payments reversed... Your call centre agents are so loud in the background and talk they own private business whilst busy listening to me... No wonder my service were never canceled as per my request on 29 September 2021. It makes me wonder if my call were even recorded.
I need a resolution asap or else I will have to escalate the matter.
Regards
I need a resolution asap or else I will have to escalate the matter.
Regards
EH
Eugene H's updateReviewer Update
15 Dec 2021, 18:46How can I first use and thn pay? That is why you needed an upfront payment to cover me for the first month I started with you... Please, do no try your **** with me. You busy ****ing me off with your nonsense. If that is the case why did you require a payment be for my sim could be activated? And I also had to struggle, phoning after you to get the service activated...
This is the worst network I have ever encountered, with your network buffering most of the time...
This is the worst network I have ever encountered, with your network buffering most of the time...
EH
Eugene H's update15 Dec 2021, 18:46
Reviewer Update
How can I first use and thn pay? That is why you needed an upfront payment to cover me for the first month I started with you... Please, do no try your **** with me. You busy ****ing me off with your nonsense. If that is the case why did you require a payment be for my sim could be activated? And I also had to struggle, phoning after you to get the service activated...
This is the worst network I have ever encountered, with your network buffering most of the time...
This is the worst network I have ever encountered, with your network buffering most of the time...
EH
Eugene H's updateReviewer Update
22 Feb 2022, 20:56Hi, thank you for getting back to me. My query was not resolved, I was supposed to get a refund, and I'm still awaiting on feedback from tge person I had contact with last.
EH
Eugene H's update22 Feb 2022, 20:56
Reviewer Update
Hi, thank you for getting back to me. My query was not resolved, I was supposed to get a refund, and I'm still awaiting on feedback from tge person I had contact with last.