CB
Chenell B
1 reviews | Active since Apr 2021
31 Dec 2022, 10:58
Cancelation of rain with no success
I have been a customer with rain since 2019 I tried to cancel my rain supcription since October 2022 they keep on deducting on my account I tried to contact them with no success they deduct on my account twice more than once and still deducting I am very unhappy and would like my money as my decoder is off since October so I can not use anything csn someone please help me
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
31 Dec 2022, 11:04Hi Chenell
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply31 Dec 2022, 11:04
Official
Hi Chenell
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
CB
Chenell B's updateReviewer Update
31 Dec 2022, 11:17And what about all the decutions that has been made are you going to refund me as I did not use any internet
CB
Chenell B's update31 Dec 2022, 11:17
Reviewer Update
And what about all the decutions that has been made are you going to refund me as I did not use any internet
CB
Chenell B's updateReviewer Update
31 Dec 2022, 11:33No no I have requested to cancel on 30 October on 7 November on 11 November on 14 November on 18 November on 28 November on 30 November on 1 December on 7 December on 23 December
CB
Chenell B's update31 Dec 2022, 11:33
Reviewer Update
No no I have requested to cancel on 30 October on 7 November on 11 November on 14 November on 18 November on 28 November on 30 November on 1 December on 7 December on 23 December
CB
Chenell B's updateReviewer Update
31 Dec 2022, 11:35Please call me so that we can sort this out and let a Manager call as the call centre does not know how to do their job ***
CB
Chenell B's update31 Dec 2022, 11:35
Reviewer Update
Please call me so that we can sort this out and let a Manager call as the call centre does not know how to do their job ***
CB
Chenell B's updateReviewer Update
31 Dec 2022, 11:58Here is all my reference number how I tried to cancel this subscription
***
***
***
***
***
***
***
***
*** (with this one I got an email to confirm that my supcription is canceled but you still deducted R739 today)
***
***
***
***
***
***
***
***
*** (with this one I got an email to confirm that my supcription is canceled but you still deducted R739 today)
CB
Chenell B's update31 Dec 2022, 11:58
Reviewer Update
Here is all my reference number how I tried to cancel this subscription
***
***
***
***
***
***
***
***
*** (with this one I got an email to confirm that my supcription is canceled but you still deducted R739 today)
***
***
***
***
***
***
***
***
*** (with this one I got an email to confirm that my supcription is canceled but you still deducted R739 today)
CB
Chenell B's updateReviewer Update
31 Dec 2022, 12:37Listen to me the last reference I gave you I got an conformation email that our supcription is canceled and you deducted today so I need my refund now you can't bill me if the router is off since end of October and the conformation of supcription is already been made.
CB
Chenell B's update31 Dec 2022, 12:37
Reviewer Update
Listen to me the last reference I gave you I got an conformation email that our supcription is canceled and you deducted today so I need my refund now you can't bill me if the router is off since end of October and the conformation of supcription is already been made.
CB
Chenell B's updateReviewer Update
31 Dec 2022, 12:44The conformation email reference nr is *** states that our supcription is successfully canceled so no deduction can be made after that and you deducted today again so I want my refund today as this is ***** because I canceled my subscription successfully.
You deducted for two months twice and my router was off so need my refund now
You deducted for two months twice and my router was off so need my refund now
CB
Chenell B's update31 Dec 2022, 12:44
Reviewer Update
The conformation email reference nr is *** states that our supcription is successfully canceled so no deduction can be made after that and you deducted today again so I want my refund today as this is ***** because I canceled my subscription successfully.
You deducted for two months twice and my router was off so need my refund now
You deducted for two months twice and my router was off so need my refund now
CB
Chenell B's updateReviewer Update
31 Dec 2022, 13:38I'm sorry that is a poor excuse as I been struggling to cancel this supcription dfor 3 months and every month rain has this excuse what about the 2 months that you deducted twice so you still need to refund me as you deducted twice in one month for two months I will never refer anybody to you as I don't even get any client service.
CB
Chenell B's update31 Dec 2022, 13:38
Reviewer Update
I'm sorry that is a poor excuse as I been struggling to cancel this supcription dfor 3 months and every month rain has this excuse what about the 2 months that you deducted twice so you still need to refund me as you deducted twice in one month for two months I will never refer anybody to you as I don't even get any client service.