Cancelation Dispute

I cancelled in March 2022 after following a process that was provided to me by your consultant. I HAVE THE CALL TOCONFIRM THAT. 19 months later i get an sms advising me that my accout has been handed over due to non payment. Non payment of what? Why after such a long time am I only being contacted NOW? I called on the 18th of October and the consultant promised to escalate to the accounts department. NOTHING DONE! I called today 31 Oct after receiving anothe Final Demand sms and the consultant told me that no escalation was done.

May this please be sorted out. I followed process and advise that was provided to me by your consultant and I cancelled. The next consultant confirmed that all was in order and that cancelation was complete and she will send confirmation.

How am I now owing you? Over a year later?

***. Shunga Dowda