Cancelation and Refund

I am so disappointed with Rain customer service, it's been two weeks now calling and getting no assistance. I activated the 4g at end of January this year and immediately canceled it due to bad network service, I was refunded for same but was suprised when it was reactivated again without my permission. I canceled it again however on the 1 March Rain deducted money for the same canceled 4g and the new 5g that I had already paid upfront in the beginning of February when ordering it. It's been two weeks calling almost everyday for the refund on both 4g & 5g, and cancelation for the 4g but still today I haven't received any feed back from them and the 4g is still active. This is very disappointing and frustrating.