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Pumela R

1 reviews | Active since Jun 2024

22 Jul 2024, 08:10

cancel subscription due to network

I experienced connection issues with Rain from May-June, and after numerous calls for assistance, they finally replaced my router on June 13th. However, this new router also did not function properly, requiring me to restart it four times a day. On July 19th, I moved to a new place, and now my WiFi is not connecting at all. and I am expected to pay R570 for a service that continually gives me issues. now I am trying to cancel my subscription with Rain on their App it is not allowing to do so. I won't be paying R570 while it's not working. they deserve nothing but a half of a star

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Replies (3)
Rain
Rain's reply22 Jul 2024, 08:15
Official
Hi Pumela R,

Thank you for reaching out. We’re sorry that your rain experience has not met the standard you might’ve expected. Please note that we will look into your query and get back to you.

Regards,
Rain.
PR
Pumela R's update22 Jul 2024, 09:53
Reviewer Update
Yes, it has been outstanding since the 20th of this month, and I am not going to pay R570 for a service that was not working despite being paid up. Check my connection history and the usage for the 19th to understand my situation. Would you pay for such poor service?I do not want troubleshooting; I want to cancel my subscription. I am willing to pay the amount owed from the 20th until today, but I refuse to throw another R570 at you for a service that leaves me without WiFi.If this is not resolved, I am prepared to take legal action, and you will have to provide the history of my usage, as I am essentially paying for something that does not work. Again, I am willing to pay what I owe from July 20th until today.
PR
Pumela R's update22 Jul 2024, 12:03
Reviewer Update
You ended the call when I was picking it up, and it rang twice because it's right next to me. Please call me again right now.