Cancel Rain Forever!!!!!

I have cancelled my rain service and received an sms from them stating that my final payment for their sim will be on the 1st of September.

On the 10th of October, they debited my account again and when I called to enquire I was told I was paying my debt. My account has always been prepaid and if I don't pay them on the 1st of every month my account stopped working. They have now *******ly deducted R699 out of my account after a confirmation sms that said my last payment will be on the 1st of September.

I have always prepaid my account and I don't understand how a payment was authorised to go through from this ****ty internet service provider.

Now they a refusing to pay me my money back and say I was post paying my account which is not what I had agreed to and they always advertised. Please be advised to never use this **** service. A bunch of ******** who say they give you a free wifi router, that they will hound you for a soon as you cancel their service.