JM
Julia M

1 reviews | Active since Jun 2025

17 Jun 2025, 13:42

Cancel my subscription from rain immediately

I've been using rain since 2021, first things were fine till I decided I no longer needed it, so I stopped paying from June 2022 tand July, when I started paying again I was told that I owe them two months back payments which didn't make sense to me at all. We don't have a contract that says I should pay back payments, while fighting the extra payments they took I argued on date change for my payment while they still say I owe them. Now I want to cancel and they tell me I need to pay the R295, which I have app**** for the cancellation on the 14th and my nxt payment was supposed to b on the 15, their app doesn't allow th cancellation and now they don't want to cancel and tell me to pay he R295 which I've made clear that I cannot afford to be a member anymore. The R295 feels like a cancellation fee and telling them that I've changed my payment date to avoid bank charges from them taping into my back account and seems like they don't want to cancel my subscription so that they keep *****ing money from me. I need help with them cancel my subscription without anymore payment. Stop treating us as if we owe you and as if we have a signed contract, if I say I can't afford rain anymore it means I can't pay and my cancellation should be immediately

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Replies (8)
Rain
Rain's reply17 Jun 2025, 15:34
Official
Hi Julia M,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
JM
Julia M's update18 Jun 2025, 12:38
Reviewer Update
I haven't received an email saying my subscription have been cancelled, what I see is that rain strings people along and hope that you will receive the help that you want. That's to me is they don't respect us as their clients and they don't see us as clients but ATMs. I still waiting for the cancellation massage, me saying I can't afford to pay anymore means I can cancel anytime with no questions asked. No contract
JM
Julia M's update18 Jun 2025, 13:37
Reviewer Update
Thank you, and I hope the won't be expectations of payment from me, bcoz I've already stopped using the sim card
JM
Julia M's update18 Jun 2025, 18:11
Reviewer Update
My payment date changed to 15 to 15 so I cancelled from the 14th which I ddnt need to make my nxt payment which was supposed to cover for July till 15th.. what you are telling me sounds more like a cancellation fee and like I said I'm no longer using the sim and I'm not going to pay for service that I'm not going to use, let along not able to afford
JM
Julia M's update18 Jun 2025, 19:48
Reviewer Update
When I pay on the 15, it's 15 to 15, I'm still saying I'm not going to pay for service I'm not going to use
JM
Julia M's update20 Jun 2025, 09:19
Reviewer Update
You do understand that's we cancel because we no longer need it, or we cannot afford it. And you out standing balance is what doesn't make sense. Month to month and pre paid, right, I started in June, payed and used it the rest of June, 1st July paid for July and so on.. now they'll me, the following year when I don't pay for your services, which was June and July I decided to put the sim on my phone around august, he continued payment for the services in using in October I received a double payment from rain, when I called to complain I was told of back payments (which on the first rain app the unsubscribe thing was not there) the when I called and complained about the double payment, your agent told me that I was given the data become they noticed that I pay, as I asked why was I giving data that I didn't pay for, and I'm not paying for I didn't need it at that time. Without my knowledge another double payment was made which I found out when I was struggling to change my payment date. And while I was paying on the 15th the first three months I'd only receive data for two weeks, the be cut off , for 3 months I'd pay on the 15 and be deactivated on the 1st till my dates was changed with the new app... And I once had a -R250 bcoz of rain tapping in to my account, that I paid without complaining.. 1 u gave me data that I ddnt pay for and didn't use, sounds like a you problem, and you made it mine and told me I owe rain, which I don't see how. And don't even try to make me see because I will not see it. You are treating me as if I had a contract agreement with you and now I'm breaking all the rules. You took double payment from me twice and made have a negative balance on my bank which even now u r already tapping coz you feel like I own you, crazy thing is I also feel owed by rain,. Stop trying to take money from my account, because you will not pay for my bank charges
JM
Julia M's update20 Jun 2025, 10:14
Reviewer Update
What you are saying is, i state using rain in January, start paying on the 1st (R1 for sim and first payment) the February 1st, then March 1st, let's say May, I decide that I don't need it anymore, cancel in the middle or b4 the end of May, what you are saying is, I'll be owing rain for may, even after making the payment on the first of may for may... Maybe I might be slow make it's make sense
JM
Julia M's update20 Jun 2025, 16:11
Reviewer Update
Thank you