1 reviews | Active since Jun 2025
Cancel my subscription from rain immediately
I've been using rain since 2021, first things were fine till I decided I no longer needed it, so I stopped paying from June 2022 tand July, when I started paying again I was told that I owe them two months back payments which didn't make sense to me at all. We don't have a contract that says I should pay back payments, while fighting the extra payments they took I argued on date change for my payment while they still say I owe them. Now I want to cancel and they tell me I need to pay the R295, which I have app**** for the cancellation on the 14th and my nxt payment was supposed to b on the 15, their app doesn't allow th cancellation and now they don't want to cancel and tell me to pay he R295 which I've made clear that I cannot afford to be a member anymore. The R295 feels like a cancellation fee and telling them that I've changed my payment date to avoid bank charges from them taping into my back account and seems like they don't want to cancel my subscription so that they keep *****ing money from me. I need help with them cancel my subscription without anymore payment. Stop treating us as if we owe you and as if we have a signed contract, if I say I can't afford rain anymore it means I can't pay and my cancellation should be immediately
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
