Hellopeter
Share Your Experience
DL
DIKOTSI L

1 reviews | Active since Nov 2018

25 Jan 2023, 17:40

Cancel Billing and refund for two months (***)

Request for reversal as I have cancelled your service on Thu, Dec 1, 2022, 11:46 AM somehow you keep on charging me for service I have not received for two months (December 2022 and January 2023 ) even though service is not provided for and nor received.

Please refund and cancel billing

0
Replies (5)
Rain
Rain's reply25 Jan 2023, 17:55
Official

Hi Dikotsi
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
DL
DIKOTSI L's update25 Jan 2023, 18:02
Reviewer Update
Please do so because i tried several times for this matter to be resolved but with no luck and was surprised to get another charge this morning
DL
DIKOTSI L's update25 Jan 2023, 18:12
Reviewer Update
router has not been collected
DL
DIKOTSI L's update25 Jan 2023, 18:58
Reviewer Update
Why is it that the refund is dependent on the router collection as this was never mentioned as a condition for refund. does it mean that you guys are billing us irregular with purpose? your router has been sitting with me for two months now after cancellation. why is it now a condition for refund. you are still able to refund my account because those two billings were not authorised after service cancellation. then you can close the call after you have received your router.
DL
DIKOTSI L's update26 Jan 2023, 19:42
Reviewer Update
Process my refund for two months
CCD confirms collection of your router from rain on Jan 27 2023 between 12-2 in Olifantsvlei. Queries: *** Ref rnc11575