JR
Jessica R
1 reviews | Active since Nov 2023
04 Nov 2023, 09:07
Cancel and money still being deducted.
A month ago I canceled my subscription, I have spend 100s of rand to try and get hold of someone. I had network for 2 days when I received the router, finally I went on to the app and canceled the subscription. Then boom they deducted money again. I need that money back in my account or I will get my lawyers involved. As this is unacceptable.
Worse service ever.
Not recommended to anyone.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
04 Nov 2023, 10:16 Hi Jessica Reichert
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply04 Nov 2023, 10:16
Official
Hi Jessica Reichert
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
JR
Jessica R's updateReviewer Update
04 Nov 2023, 21:30It was done on the support on the app,I can't find any reference number but it was submitted. I can even prove how many times I called rain to no availability.
JR
Jessica R's update04 Nov 2023, 21:30
Reviewer Update
It was done on the support on the app,I can't find any reference number but it was submitted. I can even prove how many times I called rain to no availability.
JR
Jessica R's updateReviewer Update
04 Nov 2023, 21:32I found a references number ***6
JR
Jessica R's update04 Nov 2023, 21:32
Reviewer Update
I found a references number ***6
JR
Jessica R's updateReviewer Update
05 Nov 2023, 10:50Please contact me between 1 and 1:30 Monday to Friday or after 4:30 Monday to Friday. I saw miss call just have no reception where I am today.
JR
Jessica R's update05 Nov 2023, 10:50
Reviewer Update
Please contact me between 1 and 1:30 Monday to Friday or after 4:30 Monday to Friday. I saw miss call just have no reception where I am today.
JR
Jessica R's updateReviewer Update
08 Nov 2023, 18:30Still no one has contacted me.....
JR
Jessica R's update08 Nov 2023, 18:30
Reviewer Update
Still no one has contacted me.....
JR
Jessica R's updateReviewer Update
29 Nov 2023, 12:26Good day
the couriers came to collect the rain rooter, the day or so before that, a guy from rain called me and said once the couriers collects the router i will get refunded.
the router was collected, a week later again i tried to get hold of anyone, eventually after sending 10 emails someone called me, the more i tried to explain to here that i want my refund, the more she was going on about the router collection, the more i tried to explain to her the router is collected she didn't listen....
guess what happened the couriers calls me to collect the router...seriously.
the router has been collected.
can you guys please refund me as promise. it was easy to take my money but paying it back is a hassle.
the couriers came to collect the rain rooter, the day or so before that, a guy from rain called me and said once the couriers collects the router i will get refunded.
the router was collected, a week later again i tried to get hold of anyone, eventually after sending 10 emails someone called me, the more i tried to explain to here that i want my refund, the more she was going on about the router collection, the more i tried to explain to her the router is collected she didn't listen....
guess what happened the couriers calls me to collect the router...seriously.
the router has been collected.
can you guys please refund me as promise. it was easy to take my money but paying it back is a hassle.
JR
Jessica R's update29 Nov 2023, 12:26
Reviewer Update
Good day
the couriers came to collect the rain rooter, the day or so before that, a guy from rain called me and said once the couriers collects the router i will get refunded.
the router was collected, a week later again i tried to get hold of anyone, eventually after sending 10 emails someone called me, the more i tried to explain to here that i want my refund, the more she was going on about the router collection, the more i tried to explain to her the router is collected she didn't listen....
guess what happened the couriers calls me to collect the router...seriously.
the router has been collected.
can you guys please refund me as promise. it was easy to take my money but paying it back is a hassle.
the couriers came to collect the rain rooter, the day or so before that, a guy from rain called me and said once the couriers collects the router i will get refunded.
the router was collected, a week later again i tried to get hold of anyone, eventually after sending 10 emails someone called me, the more i tried to explain to here that i want my refund, the more she was going on about the router collection, the more i tried to explain to her the router is collected she didn't listen....
guess what happened the couriers calls me to collect the router...seriously.
the router has been collected.
can you guys please refund me as promise. it was easy to take my money but paying it back is a hassle.
JR
Jessica R's updateReviewer Update
06 Dec 2023, 08:12Can I please get an answer, been over 10 business days and still no refund from your side. Please advice as this is getting ridiculous.
JR
Jessica R's update06 Dec 2023, 08:12
Reviewer Update
Can I please get an answer, been over 10 business days and still no refund from your side. Please advice as this is getting ridiculous.