k
kwanele
1 reviews | Active since Jul 2024
08 Jul 2024, 19:47
***, can you please have this issue resolved by tomorrow.
At about 11:30 this morning I got a call from RAIN who wanted clarity about my Friday's complaint. He confirmed that all I was saying corresponds with what I had told Nompumelelo (one of their Agents,).
He wanted to find out if I wanted to be compensated for the costs incurred and I said yes. He said he will speak with Nompumelelo to find response from Management and there after he will speak to his Manager as he does not have power to reimburse me.
He promised me that he will call me in few minutes after talking to his Manager. Their call Center is closing now st 20H00 and I am still waiting for his call. There's just no truth at RAIN.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
08 Jul 2024, 20:26Hi kwanele,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply08 Jul 2024, 20:26
Official
Hi kwanele,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
k
kwanele's updateReviewer Update
08 Jul 2024, 21:15Reference Number: ***8, on 03/07/2024 at about 18:30 I called Rain as I still have a case of misrepresentation made to me by Donte on 25/07/2024. I was attended to by Alulutho. She was just so useless and unhelpful. I asked her for her surname. She refused and told me that they are not allowed to do so. She said she can only give me Ref. No:***8 and Cassim will get back to me after listening to the recording between me and Donte.
I still have not received any call from Cassim. Now what is interesting is that as I am going through various comments I see that other Agents do give their surnames to customers. And I'm wondering why did Alulutho refuse to give me hers by claiming that it's against company policy and all she could do is to give me the Reference Number.
I still have not received any call from Cassim. Now what is interesting is that as I am going through various comments I see that other Agents do give their surnames to customers. And I'm wondering why did Alulutho refuse to give me hers by claiming that it's against company policy and all she could do is to give me the Reference Number.
k
kwanele's update08 Jul 2024, 21:15
Reviewer Update
Reference Number: ***8, on 03/07/2024 at about 18:30 I called Rain as I still have a case of misrepresentation made to me by Donte on 25/07/2024. I was attended to by Alulutho. She was just so useless and unhelpful. I asked her for her surname. She refused and told me that they are not allowed to do so. She said she can only give me Ref. No:***8 and Cassim will get back to me after listening to the recording between me and Donte.
I still have not received any call from Cassim. Now what is interesting is that as I am going through various comments I see that other Agents do give their surnames to customers. And I'm wondering why did Alulutho refuse to give me hers by claiming that it's against company policy and all she could do is to give me the Reference Number.
I still have not received any call from Cassim. Now what is interesting is that as I am going through various comments I see that other Agents do give their surnames to customers. And I'm wondering why did Alulutho refuse to give me hers by claiming that it's against company policy and all she could do is to give me the Reference Number.