1 reviews | Active since Jul 2018
Can Some one at Rain please make contact?!
So i was promised a call back from the call centre agent that struggled to understand my situation. This was 2 days go - was promised a call back on the day.
On the rain package i have it comes with a router and 2 sim cards - the one sim number was ported to another network because of the unreliability of the rain network. So i called rain to find out how i get another number as now I am unable to make use of the data linked to the second sim (which has been ported) because even though it is 'free' its still included in my bundle. What i would like to find out: - how do we 'change' the second number linked to my profile as it no longer 'belongs' to rain and im technically still 'paying' for it each month - what is the process that i need to follow to get this sorted out
Thanks
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your sim query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your sim query and will be in touch with you to assist further.
Thank you.
rain.
@Mohammed thanks so much for your patience and assistance - truly appreciate it and the quick response to my issue.
Perhaps agents handling the telephonic calls before complaints have to be made on HP could learn what first call resolution is or maybe make sure that complaints are escalated if they are unable.
Thanks again Mo
@Mohammed thanks so much for your patience and assistance - truly appreciate it and the quick response to my issue.
Perhaps agents handling the telephonic calls before complaints have to be made on HP could learn what first call resolution is or maybe make sure that complaints are escalated if they are unable.
Thanks again Mo