JL
Justin L
1 reviews | Active since Mar 2020
07 Feb 2021, 10:56
Can I get a partial 90% refund, month to month?
RE: Refund
Good day. Can I have a 90% refund please. I think its only fair. Thank you.
1) Your support is non existent. 2) The product is very poor, at best. 3) I think a refund going back 6 months would be adequate.
https://speedtest.mybroadband.co.za/result/***6 Ping: 17ms Download: 0.41Mbps Upload: 0.01Mbps
Helpful (0)
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Replies (2)
Rain's replyOfficial
07 Feb 2021, 11:50Good morning Justin
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply07 Feb 2021, 11:50
Official
Good morning Justin
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
JL
Justin L's updateReviewer Update
07 Feb 2021, 14:05Thank you Mosa
But this is your standard response, to all complaints. I have submitted weekly support tickets on my RAIN account, and you have not answered.
No one is interested in you apologising. Your company continues to over sell this product and you don't have the capacity to do so. This is a form of *****. Selling something you don't have.
It is time you start refunding your clients for a lack of service.
But this is your standard response, to all complaints. I have submitted weekly support tickets on my RAIN account, and you have not answered.
No one is interested in you apologising. Your company continues to over sell this product and you don't have the capacity to do so. This is a form of *****. Selling something you don't have.
It is time you start refunding your clients for a lack of service.
JL
Justin L's update07 Feb 2021, 14:05
Reviewer Update
Thank you Mosa
But this is your standard response, to all complaints. I have submitted weekly support tickets on my RAIN account, and you have not answered.
No one is interested in you apologising. Your company continues to over sell this product and you don't have the capacity to do so. This is a form of *****. Selling something you don't have.
It is time you start refunding your clients for a lack of service.
But this is your standard response, to all complaints. I have submitted weekly support tickets on my RAIN account, and you have not answered.
No one is interested in you apologising. Your company continues to over sell this product and you don't have the capacity to do so. This is a form of *****. Selling something you don't have.
It is time you start refunding your clients for a lack of service.