JM
Jp M
1 reviews | Active since Apr 2024
02 Sept 2024, 14:58
Calling Rain
Itm trying for 2 days now to get in touch with rain. The collection department because I keep calling and calling and calling but no answer since Sunday morning I've asked on previous posts can they get in touch with me due to them knowing the nature of the arrangements but to no avail. Can rain please get in touch with me.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 Sept 2024, 16:07Hi Jp,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Sept 2024, 16:07
Official
Hi Jp,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JM
Jp M's updateReviewer Update
02 Sept 2024, 16:15Thank you please because I left message via the app and still no response also
JM
Jp M's update02 Sept 2024, 16:15
Reviewer Update
Thank you please because I left message via the app and still no response also
Rain's replyOfficial
03 Sept 2024, 09:39Hi Jp M,
Thank you for taking our call. We have escalated your query to our billing department, and we will be in touch until your query is resolved.
Thank you,
rain
Thank you for taking our call. We have escalated your query to our billing department, and we will be in touch until your query is resolved.
Thank you,
rain
Rain's reply03 Sept 2024, 09:39
Official
Hi Jp M,
Thank you for taking our call. We have escalated your query to our billing department, and we will be in touch until your query is resolved.
Thank you,
rain
Thank you for taking our call. We have escalated your query to our billing department, and we will be in touch until your query is resolved.
Thank you,
rain
JM
Jp M's updateReviewer Update
04 Sept 2024, 15:11Good day I am still waiting for billing department to contact me still I have received no call from them. Can they please give me a call as it's been 4 days no with no internet going for 5 days. As I have explained the situation to the person who called me yesterday morning and she said it Wil be escalated someone is going to call me the same day. Please I'm struggling to get into touch with you guys and it's a serous problem I'm having.
JM
Jp M's update04 Sept 2024, 15:11
Reviewer Update
Good day I am still waiting for billing department to contact me still I have received no call from them. Can they please give me a call as it's been 4 days no with no internet going for 5 days. As I have explained the situation to the person who called me yesterday morning and she said it Wil be escalated someone is going to call me the same day. Please I'm struggling to get into touch with you guys and it's a serous problem I'm having.
JM
Jp M's updateReviewer Update
18 Sept 2024, 08:55Good day the promise to pay did not go off on my new account it still tried to go off on my old account can you please give me a call to sort it out coz now I'm struggling even to get into my rain app I can't call you guys to talk to a consultant nothing please I have no comains about the wifi it's awesome but the issues with paying and debit order is making it a huge hassel. U can listen to the recorded calls I told them my account has been changed because of my old one being hacked. So please can u give me a call to sort this out and so that we can load the new account please. I need my wifi on to be able to work.
JM
Jp M's update18 Sept 2024, 08:55
Reviewer Update
Good day the promise to pay did not go off on my new account it still tried to go off on my old account can you please give me a call to sort it out coz now I'm struggling even to get into my rain app I can't call you guys to talk to a consultant nothing please I have no comains about the wifi it's awesome but the issues with paying and debit order is making it a huge hassel. U can listen to the recorded calls I told them my account has been changed because of my old one being hacked. So please can u give me a call to sort this out and so that we can load the new account please. I need my wifi on to be able to work.