1 reviews | Active since Nov 2012
Calling it bad service would be insulting companies that give bad service
Not my first, 10th or even 50th frustration with this "company." For almost 13 days, I have been trying to cancel 1 of my subscribtions and they ignored me for 10 despite several attempts to cancel from my dashboard and being in touch with them on twitter! Their service is generally nonexistent but what annoys me right now is that they will charge me for another month almost R500 for a system that's sitting in a box.
I have to wonder if they aren't just doing this on purpose and allowing the days to tick on by. When you cancel from dashboard, it says a consultant will be in touch and the call never comes. If you complain on twitter, they take days to reply but when they did, I was told the cancellation was being actioned and that I would receive a ref number...as expected...NO REF NUMBER
1) A company that cares about its clients would have contacted me already
2) That company would want to know why I am cancelling ( there's no coverage in the 2nd area) and at least say they are looking into a solution
3) It wouldn't take a rant on hello peter for them to give a shallow response
The worst of it is that you don't even see it fit to offer an apology or investigate my claims. it means nothing to you that the people who are meant to service your clients aren't doing. in fact, it doesn't seem to surprise...
So even your response is a continuation of your bad service...Newsflash: someone will come along and do what you are doing with service attached and your business will stagnate until you either rebrand or sell off the company
1) A company that cares about its clients would have contacted me already
2) That company would want to know why I am cancelling ( there's no coverage in the 2nd area) and at least say they are looking into a solution
3) It wouldn't take a rant on hello peter for them to give a shallow response
The worst of it is that you don't even see it fit to offer an apology or investigate my claims. it means nothing to you that the people who are meant to service your clients aren't doing. in fact, it doesn't seem to surprise...
So even your response is a continuation of your bad service...Newsflash: someone will come along and do what you are doing with service attached and your business will stagnate until you either rebrand or sell off the company