Call centre agents hide information and lie about costs

I started rain some years back ( maybe 4 or so) on the 15th and have been paying on the 15th monthly. 9 Jan 2025 I had a call with Rain Sihle Mngadi

Reference Number: ***6

Enquiring about changing to the newer router as the old one was terrible and had to sit at the edge of my dinning room table in order to work.

Sihle blatantly **** about the charges I would be faced with when I change. I was under the impression my month ends on th 15th. He did not inform me it ends on the 30/31. He made me pay R330 saying it was prorata for January 16 to 31 with the 101pro. I asked him to confirm how much im paying and "i wont be expecting another bill from rain that month" he said i wouldnt, i pay the odd R300 (discounted since ive been with rain for so long and it is prorata). Yet I am being billed even more for that period. He **** that the old rain contract would be canceled and I would not be charged beyond 15 January. The exorbitant amounts request due to his negligence or failure to disclose the true amounts should be taken out of his salary. Who in the right mind and with the correct and full information would change middle of the month and offer to pay for 2 routers for that month whilst only using one at a time. This is ridiculous. Terrible service. This needs assistance immediately!!!!

And After struggling to reach rain on 15 Jan after being disconnected....I finally got in touch with Sizwe Reference no ***0 Sizwe 16 Jan 08h00

Who said he would cancel immediately and I had seven working days to return the device. I asked how long the cancelation took he said maybe 24* hours.

24 January I returned the device to Hillcrest branch. The sales agent/employee informed me that I had not been canceled....just a request put through. I once again asked him about the charges since I have not being using the old router (new one was delivered on 15th Jan).

Not impressed with Rain at all. Perhaps it is time to cut all ties since you clearly just about cyphing my money for poor connectivity and call centre agents who do not inform or intentionally withhold information from customers. Cannot reach rain agent easily. Constant lying and adding costs!

Rain you better sort this out. No way can I pay R600 and again R1900 in January😡😡😡