CALL CENTRE AGENTS

What a draining experience having to call the call centre for assistance , Rain's service agents are *********** and useless to say the least, I made numerous calls with that said, calls are only answered after like 5-10 min MAX- when they finally answer they drop the calls, with laughing and giggling in the background ,when i finally came through to a agent I had to BEG not to drop the call on me , and TO PLEASE assist me !!!!its so sad that we have to pay so much money every single month for NON EXISTENT SERVICES