XM
Xolani M

1 reviews | Active since Jul 2022

29 Jul 2022, 13:48

😡😡😡😡😡😡

I cancelled my services with rain due to I’m not working anymore they still deducted from my account, the another thing is I’ve never added the new card on the rain website I was just doing online payments using multiple card on a monthly bases, now they chose to take my money from the card that wasn’t even linked, even on my statement it shows as an online payment not subscription and also my bank confirms that but still I can’t get helped it was my transport money to go for my temporary job that I do on weekends now I can’t even go and work for my family… “mind you” I have a new born baby l really don’t know what to do wihh the my self now.

0
Replies (2)
Rain
Rain's reply29 Jul 2022, 13:50
Official
Hi Xolani.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain. 
XM
Xolani M's update01 Aug 2022, 15:17
Reviewer Update
I never agreed on this, I did an online payment as nomarl I never changed my banking details and I also asked for the reference numbers but I still never got, my bank also said the same thing, it was an online payment not a subscription but its fine, you are the worst internet provider ever created, also hire people who are qualified for customer service not this of what u are doing now