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Disebo M
1 reviews | Active since Jul 2020
13 May 2025, 08:48
****** by rain they sold me lies.
They say my account is postpaid yet when I subscribed I paid an upfront fee,when I ask what was the upfront fee for they don't answer me. Requested for a call recording since all calls are recorded of that day when I subscribed still no answer. Postpaid is for those who were charged R1 but I paid R219 and the sales lady who was assisting me that day told me that the upfront fee is for when I want to cancel they won't say I owe them the previous month,now to my surprise they say the money they deducted was for the month of April,then it means rain sold me lies. Another thing what is the difference between postpaid and upfront rain must explain to me. I'm not gonna leave this just like that. I would like to share the invoices so that the whole world can see how they rob people.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
13 May 2025, 10:10Hi Disebo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply13 May 2025, 10:10
Official
Hi Disebo,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
DM
Disebo M's updateReviewer Update
13 May 2025, 14:00Is there any problem sending me the call record?
DM
Disebo M's update13 May 2025, 14:00
Reviewer Update
Is there any problem sending me the call record?
DM
Disebo M's updateReviewer Update
14 May 2025, 11:57When I subscribed you did not tell me to come to the store,you always make things complicated for customers when they are not satisfied. It's fine you you don't want to send you will send it to NCC and ICASA. You keep avoiding my question about about upfront fee,another thing I'm still waiting for you to cancel and come fetch your router since I have subscribed to another service provider or you want to come and take my money again please send your peole to come and collect.
DM
Disebo M's update14 May 2025, 11:57
Reviewer Update
When I subscribed you did not tell me to come to the store,you always make things complicated for customers when they are not satisfied. It's fine you you don't want to send you will send it to NCC and ICASA. You keep avoiding my question about about upfront fee,another thing I'm still waiting for you to cancel and come fetch your router since I have subscribed to another service provider or you want to come and take my money again please send your peole to come and collect.
DM
Disebo M's updateReviewer Update
14 May 2025, 11:59I was happy with your service before until you proof to me that you don't care about customer you only care about the money.
DM
Disebo M's update14 May 2025, 11:59
Reviewer Update
I was happy with your service before until you proof to me that you don't care about customer you only care about the money.
DM
Disebo M's updateReviewer Update
14 May 2025, 12:09You are busy protecting the company instead of making sure that your customers are happy with your services. We pay for poor service. You tell me to go to the store where do you expect me to get the money from to go to your store? You ****** me and you know that,that's why you failing to answer me about the upfront fee. Cancel everything in my name that is under your company please.
DM
Disebo M's update14 May 2025, 12:09
Reviewer Update
You are busy protecting the company instead of making sure that your customers are happy with your services. We pay for poor service. You tell me to go to the store where do you expect me to get the money from to go to your store? You ****** me and you know that,that's why you failing to answer me about the upfront fee. Cancel everything in my name that is under your company please.
DM
Disebo M's updateReviewer Update
14 May 2025, 12:18We spent a lot of money buying data while we pay for monthly services and you don't care about our losse you only care about the loss of the company . You deducted R595 for the services I did not have I purchased another wifi for R740 on the 7th May because I did not have any other option as my life was stuck what do you say about that? Nothing. I have all the proof will submit them along with my complain I regret the day I heard about you.
DM
Disebo M's update14 May 2025, 12:18
Reviewer Update
We spent a lot of money buying data while we pay for monthly services and you don't care about our losse you only care about the loss of the company . You deducted R595 for the services I did not have I purchased another wifi for R740 on the 7th May because I did not have any other option as my life was stuck what do you say about that? Nothing. I have all the proof will submit them along with my complain I regret the day I heard about you.