********** by Rain

I canceled my subscription last year around August by calling rain twice as the first call never stopped them from debiting me. This year in March Rain debited my account with an amount of R2600 and when I called to query this, I was told that my account is active. I was told that this will be investigated, and feedback will be provided as soon as possible which never happened. I called 2 weeks later and still nothing was done. At the end of April, I was debited a further R800. After calling and now very irate, I was transferred to 4 agents who failed to tell me what was going on. I called back the same afternoon and I was asked to forward my banking details and account confirmation letter which i did the same afternoon. I since then called twice and was advised by 2 agents that there was no feedback or escalation to process the refund. When you initially take a subscription with Rain, you are notified that this is a month-to-month contract which you can cancel at any time which I did due to reception being pathetic. The service is TERRIBLE and now the only option I have left is the legal route to try and get my refund. Avoid them at all costs.