********* business practices

I have 2 rain packages. I cancelled the one that costs R619 a month on 1 July with reference number ***3. Even though I gave the required one months notice rain still debited me again 1 August. I contacted them for a refund and again to confirm cancellation on reference number ***6 1 August. I emailed again 4 August with no response. I have sent several whats app messages as well. Very unhappy and will never recommend this service provider to anyone. Sort this out ASAP or I will get my bank involved to get my money back and report rain to the consumer council for ********* practices.