******* Business Practice of Debiting Customer on An Unapproved Debit Date

Hi Rain

I spoke to the call-cutting Sibusiso and the rude and *********** Yaseen (Manager) from Rain JHB and I advised them that I’m aware my account is in arrears and I’ve been using my active services (even though they were inconsistent) but what I’m disputing the new debit date (20 April 2024) the account was debited since that date I had not approved or warranted. The date I agreed to was the 1st of every month thus making this sudden debit date change ******* and a form of *******ion on Rain’s side.

I then asked Sibusiso to escalate the matter to Billing and he cut the call on me after I had asked him the read the Full Complaint back to me which is extremely unacceptable.

Please contact me and let me know how this will be resolved as I am willing take this the legal route.